Cornerstone can give you the power to gather invaluable real-time customer and tenant feedback via automated text and voice message customer satisfaction surveys.

These can be issued to your tenants automatically following a maintenance visit or a contact centre call, making response as easy as possible.

Survey information is then collated automatically and the results viewed by management in real-time, allowing problems and issues to be recognised and dealt with before they have a chance to escalate.

For example, the system can clearly identify where an individual member of the customer service team may require extra training or assistance. It will also allow you to monitor the performance of your subcontractors without the need for any extra staff time.

The benefits are:

• Problems and issues are recognised before they have a chance to escalate

• Tenant and customer problems can be dealt with quickly

• Management can monitor feedback as it happens

• Tenants and customers receive a better service