The TSA has imposed performance indicators relating to shared ownership, the two PIs are; shared owners’ satisfaction with landlords' overall service and shared owners satisfaction with the sales process. The latter PI was first introduced in 2008 and is at present optional  

Shared owners satisfaction with landlords’ overall service has reduced slightly on average from 61.8% to 60.5%.  

  Our experience and success in helping organisations improve related processes has led to a shortened sales cycle, improving bottom line performance and increasing levels of customer satisfaction, to find out how we could help your organisation contact us